Privacy Policy

At [RELLENAR: Razón social de la empresa] we are committed to protecting the privacy of users of the website cellstory.es, in accordance with EU Regulation 2016/679 (GDPR) and Spanish Organic Law 3/2018 on Data Protection.

1. Data controller

• Company name: [RELLENAR: Razón social de la empresa]
• Tax ID: [RELLENAR: CIF/NIF]
• Address: [RELLENAR: Domicilio social completo]
• Email: info@cellstory.es

2. Data collected and purpose

Through the contact form we collect: name, email, phone (optional) and the message content, used exclusively to respond to enquiries and manage the relationship with clinics and professionals interested in the Cellstory treatment.

3. Legal basis

The legal basis for processing your data is the consent given when you tick the acceptance box and submit the contact form (Art. 6.1.a GDPR).

4. Data retention

Data will be kept for as long as necessary to handle your request and afterwards for the legally required periods.

5. Recipients

Data will not be shared with third parties except where legally required. Email delivery may be processed via the hosting server or an SMTP provider acting as data processor.

6. Your rights

You may exercise your rights of access, rectification, erasure, objection, restriction and portability by emailing info@cellstory.es. You may also lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

7. Security measures

We apply the technical and organisational measures necessary to guarantee the security of your personal data.